Chapel Lane Surgery, Liverpool, Merseyside

Chapel Lane Surgery is one of the leading GP practice in Liverpool and it is located at 13 Chapel Lane, Formby, Liverpool, Merseyside, L37 4DL. Patients can contact Chapel Lane Surgery at 01704 876363 for appointments. Services offered by Chapel Lane Surgery are Child health and development, COPD clinic with spirometry, Primary care counselling service, Hormonal injections/implants, Asthma Clinic, Learning disability health check and others. Chapel Lane Surgery GP has total 8086 registered patients, out of this there are 4097 female registered patients and 3989 male registered patients. It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. Chapel Lane Surgery has medical staff of 16 to cater to your healthcare needs. NHS Southport And Formby CCG is responsible for effective clinical commissioning of Chapel Lane Surgery.

Contact Information

13 Chapel Lane, Formby
Liverpool, Merseyside, L37 4DL
01704 876363

GP Profile

Chapel Lane Surgery address, phone number, fax number, website, email etc. details are mentioned as below. Patients can call on the below given phone number for appointments.
NameChapel Lane Surgery
Organization codeN84006
Address13 Chapel Lane, Formby
Liverpool, Merseyside, L37 4DL
Phone number01704 876363
Fax number01704 833808
CommissionerNHS Southport And Formby CCG
Electronic Prescription ServiceAvailable

Opening times

Chapel Lane Surgery opening timing for reception and surgery are as mentioned below for complete week. Patients can book their appointments accordingly.

Services & Clinics

Chapel Lane Surgery have following clinics at their center and they provide below mentioned services to the patients.
Child health and developmentCOPD clinic with spirometry
Primary care counselling serviceHormonal injections/implants
Asthma ClinicLearning disability health check
Child ImmunisationsDiabetes Clinic providing insulin initiation
PhlebotomyBaby clinic with health visitor
Joint injectionsPhysiotherapy - provided in house and available on NHS
Long-Acting Reversible Contraception (LARC - eg IUD or implant)Minor surgery (e.g. removal of moles and skin lesions) - provided in-house
Pharmacy available on-siteTravel health with yellow fever


Chapel Lane Surgery has following Accessibility and Parking facilities available which can be availed by incoming patients.
Disabled parking Yes
Disabled WC Yes
Induction loop Yes
Signing service available Yes
Step free access Yes
Wheelchair access Yes
Bringing children to hospital
Baby changing facility Yes
Children's play area Yes
Parent and baby room Yes
Parent and child parking Yes
Car Parking Yes
Cycle parking Yes
Disabled parking Yes


There are 16 medical staff working at Chapel Lane Surgery. Following are the staff details who work at Chapel Lane Surgery with their name, job tittle and GMC Number.
NameJob titleGMC Number
Sister Katie WhiteAdvanced Nurse Practitioner
Marie TaylorAssistant Practice Manager
Shelagh MulhollandAssistant Practice Manager
Dr Christopher John JacksonGeneral Practitioner2716927
Dr Janet Louise ProctorGeneral Practitioner3285749
Dr Douglas CallowGeneral Practitioner3262780
Dr Timothy QuinlanGeneral Practitioner6163641
Dr Fiona HowardGeneral Practitioner6140538
Mrs Anne SmithHealthcare Assistant
Mrs Sheila ScottHealthcare Assistant
Mr Stewart EdenPractice Manager
Sister Dawn WhelbyPractice Nurse
Sister Carol AindowPractice Nurse
Sister Stephanie HarrisonPractice Nurse
Sister Jacqui RobinsonPractice Nurse
Sister Pam BrucePractice Nurse


Some measuring parameters of Chapel Lane Surgery are taken and their fetched values are as mentioned below.
Antibiotic Prescribingitems per standardised prescribing unit (see definition)
Cancer Detection Rate45.5% detected by practice, out of 66 new diagnoses.
Care Quality Commission Inspection RatingsRequires Improvement
Cervical Cancer Screening80.21% screened, of 1637 eligible women.
Childhood Vaccinations up to Age 2 (score out of 10)score out of 10. Achieved over 90% coverage for 4/4 vaccinations.
Dementia - Face to Face Reviews73.97% reviewed by GP, out of 73 patients diagnosed.
Diabetes - Managing Blood Glucose Level (HbA1c)79.91% within a recommended level, out of 458 patients.
Flu vaccinations - Aged 65 and over group77.9% vaccinated, of 2570 eligible people.
Flu vaccinations - Under 65 At Risk Groups54.9% vaccinated, of 641 eligible people.
High Blood Pressure Management91.09% with recommended measurement, out of 1493 patients.
Mental Health Comprehensive Care Planning91.43% with a plan, out of 35 patients.
Patient Experience - Confidence and Trust in GP90.7% had confidence, of 128 respondents.
Patient Satisfaction with GP Practice Opening Times75.4% were satisfied, of 124 respondents.
Proportion of children aged 1 with full course of recommended vaccines94.87% vaccinated.
Proportion of children aged 2 with Haemophilus influenzae type b and Meningitis C booster vaccine92.16% vaccinated.
Proportion of children aged 2 with Measles, Mumps and Rubella vaccine94.12% vaccinated.
Proportion of children aged 2 with pneumococcal conjugate booster vaccine96.08% vaccinated.
Stroke prevention: medication for patients with atrial fibrillation89.29% treated, out of 224 patients.

Registered Patients

Chapel Lane Surgery GP has 8086 registered patients out of this it has 4097 female registered patients and 3989 male registered patients.
Total number of male patients and female patients

Number of male and female patients, grouped by 10 years

National Patient Survey

Chapel Lane Surgery GP survey as compared to national survey is as mentioned below. Green means it is better than national average of gp's and red means it is worse than the national average. NA stands for information not available.

Better than National average Worst than National average

MeasureProviderNational Avg.
The proportion of patients who would recommend their GP surgeryNA77.4 %
Percentage of patients rating their experience of making an appointment as good or very goodNA72.7 %
The proportion of respondents to the GP patient survey who gave a positive answer to 'Generally, how easy is it to get through to someone at your GP surgery on the phone'. Higher values are betterNA68 %
The proportion of respondents to the GP patient survey who described the overall experience of their GP surgery as good or very good.. Higher values are betterNA84.8 %
The proportion of patients rated as Very Good for involving patients in decisions about their careNA74.3 %
The proportion of patients satisfied very much with opening hoursNA76.2 %
The proportion of patients describe their overall experience of out_of hours as GoodNA66.2 %
The proportion of patients having confidence and trust in this GPNA91.9 %
The proportion of patients having confidence and trust in nurseNA84.5 %
The proportion of patients reported they see or speak to a GP they preferNA55.6 %
The proportion of patients reported that the receptionist is very helpfulNA86.7 %
The proportion of patients rated the GP as Very Good for treating with care and concernNA82.8 %
The proportion of patients rated the nurse as Very Good for treating with care and concernNA77.5 %
The proportion of patients reported as Yes, that they are able to get an appointment to see or speak to someoneNA84.3 %
The proportion of patients they have a long standing health conditionNA53.5 %
The proportion of patients responding to the questionnaire say that they have a written care planNA3.2 %
The proportion of patients reported their GP is Good at explaining test and treatmentNA81.4 %
The proportion of patients reported the nurse is Good at explaining test and treatmentNA76.1 %
*NA : Not Available

Online Patient Transactional Services

Online Patient Transactional Services for Chapel Lane Surgery are as mentioned below.
Number of patients registered at GP8075
Status of online system for booking and/or cancelling appointmentsPatients enabled the feature of book and cancel appointments online
Total number of online patients registered to use the service to book and/or cancel appointments1702
Total number of appointments scheduling or cancelling transactions298
Status of online system for ordering repeat prescriptionsPatients enabled the functionality to allow them to order prescriptions online
Total number of online patients registered to use the service to order repeat prescriptions1700
Total number of prescriptions ordered692
Status of online system for online patients to view their Detailed Coded Care RecordPatients enabled the functionality to allow them to view detailed coded records online
Total number of online patients registered to use an online Patient Record Access Service to access elements of the Detailed Coded Care Record2
Total number of accesses of a patients record by an online patient with Detailed Coded Care Record access2269

Map and Direction

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What are GPs? : GP stands for 'General Practitioner' who can deal with all type of medical conditions and mainly treats acute (short duration) and chronic (diseases that lasts for more than three months) illnesses. GPs provide routine health care checkups like physical examinations, vaccinations, simple surgical operations etc. They also provide advice on diet and smoking, preventive care and health education to patients.
GPs are not specialized in any one particular area. So, if they can't deal with any particular medical condition, they refer the patient to the specialized hospital for tests, treatment, or to see a consultant with specialist knowledge.

What is a GP Practice? : GPs usually work in practices (a physical location / clinic) as part of a team that includes nurses, healthcare assistants, practice managers, receptionists and other staff. Practices also work closely with other healthcare professionals, such as health visitors, midwives, mental health services and social care services. GP practices should make information about their services easily available to their patients. Our website also provide detailed information about General Practices which is easy to comprehend and freely accessible.

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