Heartlands Hospital, Birmingham, West Midlands


Heartlands Hospital is one of the leading hospital located at Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SS. You can reach out to the office of Heartlands Hospital via phone at 01214 242000. Heart Of England NHS Foundation Trust is responsible for the planning and commissioning of Heartlands Hospital.
Hospital services fall under secondary care and, with the exception of emergency care, patients need a referral to access treatment. Hospitals themselves are mostly managed by NHS trusts, which ensures high-quality care is provided and that money is spent effeciently. Services and treatments like accident and emergency services, family planning services and treatment for most infectious diseases are free to all in NHS Hospitals. If you are referred for your first outpatient appointment then, you have the right to choose which hospital in England to go to. You are also able to choose which consultant-led will be incharge of your treatment, as long as the team provides the treatment you require.

Contact Information

Bordesley Green East, Bordesley Green
Birmingham, West Midlands, B9 5SS
01214 242000

Hospital Profile

Heartlands Hospital address, phone number, fax number, website, email etc. details are mentioned as below. Patients can call on the below given phone number for appointments.
NameHeartlands Hospital
Organization codeRR101
AddressBordesley Green East, Bordesley Green
Birmingham, West Midlands, B9 5SS
Phone number01214 242000
Fax number0121 424 2200
Websitehttp://www.heartofengland.nhs.uk
Emailcommunications@heartofengland.nhs.uk
CommissionerHeart Of England NHS Foundation Trust

Facilities

Heartlands Hospital has following accessibility, parking, accommodation, food and amenities on-site facilities available which can be availed by incoming patients.

Disabled parkingYes
Induction loopYes
Signing service availableYes
Wheelchair accessYes
Access to TVYes
Public telephoneYes
Bringing children to hospital facilities are not available

No counselling and support facilities available

No communications facilities available

No faith services available

CafeYes
ShopYes
Car ParkingYes
Disabled parkingYes

Performance

Some measuring parameters of Heartlands Hospital are taken and their fetched values are as mentioned below.
MeasureValue
A&E performancePatients seen within 4 hours
Agency staff as a percentage of average expenditureAverage expenditure with a value of 4%
Care Quality Commission inspection ratingsRequires Improvement
Choice of breakfastIn the middle range
Choice of food92.63% Amongst the best
Consistency of reporting to the NRLSReported in six of the last six months
Cost of food services per patient per day9.65
Financial performance
Food available between meals
Fresh fruit available
Friends and Family Test score: A&EPatients recommend this hospital. 1123 responses
Friends and Family Test score: Postnatal wardPatients recommend this hospital. 141 responses
Friends and Family Test score: Staff - Carestaff recommend this hospital for care. 932 responses. 10470 staff work at this trust.
Friends and Family Test score: Staff - Workstaff recommend this hospital as a place to work. 932 responses. 10470 staff work at this trust.
Friends and Family Test: InpatientPatients recommend this hospital. 1640 responses
Health Improvement following groin hernia surgery: Generic quality of life questionnaireAverage
Health Improvement following hip replacement: Condition specific quality of life questionnaireAverage
Health Improvement following knee replacement: Condition specific quality of life questionnaireAmong the worst
Health Improvement following varicose vein surgery: Condition specific quality of life questionnaireAverage
Infection control and cleanlinessAs expected
Menu approved by dietitian
Mortality rate (in hospital and up to 30 days after discharge)Number of deaths within the expected range
NHS Improvement patient safety noticesGood - All alerts signed off where deadline has passed
Open and honest reportingAmong the best
Patients assessed for blood clots97.80% of patients assessed
Percentage of patients waiting less than 18 weeks92.76% of patients waiting less than 18 weeks from referral
Potential under-reporting of incidentsWithin expected range
Potential under-reporting of incidents resulting in death or severe harmWithin expected range
Proportion of reported incidents that are harmfulWithin the expected range
Quality of food89.70% Amongst the best
Recommended by staffWithin expected range with a value of 55%
Safe Staffingof planned level
Staff who stated the incident reporting procedure was fair and effectiveWithin the middle range

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